FAQ
Products & Design
1. What types of furniture does BE MY HOME offer?
BE MY HOME specializes in space-saving furniture designed for modern living. Our main products include sofa beds, sleeper sofas, folding sofa beds, storage sofa beds, sleeper chairs, and multifunction furniture with built-in tables or storage.
2. Are your sofa beds suitable for small spaces?
Yes. All BE MY HOME products are designed specifically for apartments, condos, studios, balconies, guest rooms, and small spaces. Many models combine seating, sleeping, storage, or workspace in one compact design.
3. How easy is it to convert the sofa into a bed?
Our sofa beds are designed for easy and smooth conversion. Most models can be transformed by pulling out the frame, unfolding the base, or adjusting the backrest—no tools required.
4. Do your sofa beds include storage?
Many of our models feature underneath storage, drawers, or hidden compartments. Storage details vary by product, so please refer to the product description for specific features.
Materials & Comfort
5. What materials are used in your furniture?
Our furniture typically includes:
- Solid wood frames
- Reinforced steel or metal bed frames
- High-density foam cushions
- Durable fabric or leathaire upholstery
These materials are selected for stability, comfort, and long-term use.
6. Are your sofa beds comfortable for sleeping?
Yes. Our sofa beds are designed for both sitting and sleeping comfort, using supportive foam and stable frames. Comfort level may vary depending on model and mattress thickness.
Sizes & Customization
7. What sizes are available?
We offer multiple size options depending on the model. Specific dimensions are listed on each product page to help you choose the best fit for your space.
8. Are different colors available?
Yes. Many products are available in multiple fabric and frame colors. Available options are listed on the product page. Please leave your color preference in the checkout notes if required.
Assembly & Installation
9. Does the furniture require assembly?
Assembly requirements vary by product:
- Some items arrive fully or partially pre-assembled
- Others require minimal installation, such as attaching armrests or back supports
Assembly instructions are included when needed.
10. Are tools required for assembly?
In most cases, basic tools or no tools at all are required. Product details will specify if assembly is needed.
Shopping
11. How do I place an order?
After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
12. Can I change my order?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.
13. What are your Payment Methods?
We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.
14. You said Free Shipping but I was charged with shipping cost (Discount related concerns)
To avail any discounts and/or free shipping offer, kindly enter your Discount code(s) at the Discount bar during Check Out. In the event that you forgot to enter your discount code but would still want to avail it, please contact us immediately so we can assist you.
Shipping
15. Where are your items shipped from?
Orders are shipped from our warehouses in China. your order will be shipped in China.
16. Can I change my shipping address?
Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
Do note:
- To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
- Customs, Postal Services & Us (SPS FURNTIURE) are different entities hence we are not liable for any delays caused by customs or local post services.
17. How long do I wait until my order is sent out?
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
18.When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-10 weeks and depending on how fast customs in your country processes the package.
19.How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
20.How do I track my order?
Tracking numbers are included in your shipping confirmation email and also send you the tracking website to you.
21. I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
22.The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.